All orders checked out using on-demand delivery method are dispatched, on a best effort basis: (i) on the same day, if ordered before 3pm Malaysian time on a working day, and (ii) on the next working day (Monday – Friday), if ordered after 3pm Malaysian time on a working day.
STANDARD DELIVERY
All orders checked out using the standard delivery method would, on a best effort basis, be picked up by our chosen logistic partner in the next 1 to 2 working day(s). Typically, after being picked up by our courier partner, the orders would take another 1 to 3 working days to reach any Klang Valley addresses and 2 to 5 working days to reach addresses outside Klang Valley, within West Malaysia. For delivery to East Malaysia, please allow between 3 to 10 working days.
Standard delivery with tracking code is applicable. Check your order here. Grab your order number to be inserted for tracking inside your purchase confirmation email. If your order is ready to be shipped or has already been shipped, you will be able to track the movement of your parcel on the given page. However, if tracking of movement of the parcel is not available at the given page, it means we are still processing your parcel for shipping. Please check back later.
WEEKEND ORDERS
Orders placed over the weekend are dispatched using the selected method (whether on-demand delivery or standard delivery) on Mondays on a best effort basis.
PRE-ORDERS
If you place an order where any items within your order are pre-order item(s), the whole order will be held (regardless of the shipping method selected) until all items are ready for shipping. Delivery for pre-order items typically take between 2 to 5 working days to reach you.
SHIPPING RATES
Shipping Rates are as stipulated in the check-out basket. The rates differ according to the total weight of products purchased and the location for delivery.
ORDER INFLUX
From time to time, we do have an influx of orders where a number of orders are placed simultaneously and are to be processed at the same time. Given that we have limited manpower, in such circumstance, we ask for your patience while awaiting your orders to be processed and shipped out.
On a best effort basis, we try to adhere to the shipping duration as set out above whether it is to be delivered by on-demand delivery or standard delivery. That said, orders may experience delays in being processed and shipped out for both shipping method. Note that orders for on-demand delivery will be prioritised over orders for standard delivery.
SHIPPING QUERIES
If you have questions about the status of your order, be sure to check out the tracking page first. If that does not answer your question, feel free to reach out to our team using the chat button at the bottom right of our website. We will get back to you soonest.
Thank you for supporting KetoMall Asia. We appreciate you!